Frequently Asked Questions

About My Online Account

What is MyGrange.com?

MyGrange is a secure site that provides our customers with access to their billing and policy information. The site allows for you to:

  • Pay your bill
  • Enroll in our automatic payment plan
  • View billing information
  • Add/Remove your other policies
  • Print your Proof of Insurance (auto ID cards)

What do I do if I forget my password?

If you have forgotten your password, click on the “Forgot Password” icon. Then enter your email address and policy/account number before hitting the submit button

What do I do if I forgot my username?

If you have forgotten your username, click on the “Forgot Username” icon. Then enter your email address and policy/account number before hitting submit button

What do I do if I have trouble logging in?

If you are unable to log in to your account please contact our Customer Service Department at 800.247.2643 for assistance M-F 7AM-5PM Pacific.

What happens if I get locked out of my account?

If you are locked out of your MyGrange account, please contact a Customer Service Representative at 800.247.2643, M-F 7AM-5PM Pacific. For verification, please have your policy information ready.

About My Policy

How do I pay my bill?

You have several options for paying your bill. Payments can be made:

  • Online with your MyGrange.com account
  • By mail. Mail your payments to: Grange Insurance Association, PO Box 21089 Seattle, WA 98111-3089
  • Over the phone with a savings account, checking account or credit (Visa or MasterCard)
  • Contact your agent

Who can I contact for questions about my policy?

You can contact your insurance agent or a Customer Service Representative at 800.247.2643, M-F 7AM-5PM Pacific.

How do I obtain a copy of my policy?

You may contact your agent or our Customer Service Department at 800.247.2643 M-F 7AM-5PM Pacific.

How can I make changes to my insurance policy like adding a vehicle or changing an address?

You can contact your insurance agent or call 800.247.2643 M-F 7AM-5PM Pacific, to speak with a Customer Service Representative

Where can I obtain copies of my auto insurance cards?

You can access and print your vehicle identification cards on MyGrange.com or you can obtain a copy by contacting our customer service department at 800.247.2643, M-F 7AM-5PM Pacific.

How do I cancel my policy?

We value your business and canceling your insurance policy is an important decision to make. If you’re trying to save money you may be able to lower your premium without canceling your policy. Please contact your agent to discuss all available options.

Why did my rate change after I received a quote?

Several factors are used to determine your premium and many of them could influence why your rate changed between the time you received your quote and the time you received your policy. If any of the information on the application changed or was incorrect, it may have prompted a change in the quoted price. If it’s been a few months since you received your quote, it’s possible we revised our rates in your area. Please contact your agent to review.

About Grange Insurance Association

How would I go about getting an insurance quote from Grange Insurance Association?

You can obtain a quote by contacting a local independent agent in your area. Go to Find an Agent and enter your zip code or city and search.

Where can I find more information about Grange Insurance Association?

Information about GIA and our products can be found on our website.

How can I become an independent agent?

If you are interested in representing GIA, please visit our Independent Agents page, and complete the contact form to speak to a representative.

Why Choose Us?

Personal Attention
Trusted Advice
First-Class Claims Service