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Claims & Customer Service


To speak with a Customer Service Representative call us Monday – Friday, 7 AM – 5 PM Pacific Time Zone

If you have a claims emergency and need immediate service after 5 PM or on the weekend, call 800.247.2643 and follow the prompts to report a claim.

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Feel free to send us a question, comment, or just a little note! We will respond as quickly as possible.

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Disclaimer: Please be advised that insurance coverage cannot be added, bound, deleted or otherwise changed via our contact form. If you would like to make a change to your policy, please contact your local independent agent. We do not accept solicitation via online forms.

Corporate Headquarters

200 Cedar Street
Seattle, WA 98121

Mailing Address: PO BOX 21089
Seattle, WA 98111-3089

Alternate Properties

1410 N Mullan Rd Ste 102
Spokane, WA 99206

2717 Third Ave
Seattle, WA 98121

If you need to report an incident regarding our office locations (after 5pm on weekends) please call 800.431.2535. Note: this is not a claims or customer service line.

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